Frequently Asked Questions

General

Can the scizzrs apps be downloaded on iOS and Android?

Yes, both Scizzrs (for the client) and Scizzrs Pro (for the barber or stylist) are available for download on the iOS App Store and Android Play Store.

Can I use the apps on tablets?

Yes you can. However, the app is optimized for iPhones and Android phones, so some parts may look a bit funny.

How do I contact support?
Are all barbers listed within Scizzrs's directory?

The barbers listed on the app have all signed up and have been added to our database management system. Once you are in the app, you can search and find a barber or stylist from the app. If you don’t see your barber on the app, invite your barber to join the scizzrs community.

Where is my bank card or bank info stored?

We do not store our user’s bank info. Our software uses bank-level encryption to push it forward.

Does Scizzrs operate internationally?

Scizzrs is available for download in the US. We’re launching soon in other countries. Our Mobile Pay feature is only available to users in the US, for now.

How often do you add new features?

Quite regularly. Our development team is constantly working hard  to add new features that will appeal to our clients.

What happens if the app goes down or the service is temporarily unavailable?

Our goal is to provide you with the best service possible however in the unlikely event that service is down or the app experiences a glitch,  reach out to us ASAP. Our team will be sure to resolve the problem promptly. Please send a screenshot/screen recording showing the error ( if possible, if not – it’s okay) along with a brief note explaining your experience. Send emails to [email protected]

Why am I not receiving notifications?

If you are not receiving notifications that you would normally receive, double check in your settings to make sure Push notifications are turned on for the Scizzrs app. If the error persists, please contact us @ [email protected]

Do I need to be tech savvy to use the Scizzrs app?

No, you do not need to be tech savvy to use our app. Our Development team has made the app easy enough for anyone to navigate. 

What if the app doesn't exactly meet my needs?

Our goal is to truly satisfy all our clients needs. However if you feel your needs are not met, we welcome all feedback so please contact us and relay how we can better assist you.

Barbers

What does Scizzrs charge barbers & hair stylists per transaction?

Scizzrs charges a 10% fee per transaction.

How do I start using Scizzrs Pro app ?

Download the app, sign up, add the services you wish to provide and complete your profile by adding your photos of your best work (we suggest a minimum of 6 photos.

Add your banking information:

Prior to adding your services,  we recommend adding your banking information. This is important  so you can get paid! Track all your payment in the transaction history page where you can find available funds to withdraw and send out to your personal bank.

How long does it take for the payment to get deposited into my bank?

2-5 business days with ACH / standard method. Instant deposit available with a debit card.

How do I mark an appointment as complete?

After your service is completed, and the client is happy, go to your calendar (second icon on the tab) and scroll to the bottom of the screen, you should see your appointment here, click complete. The client should receive a notification on the client app to accept the completed transactions.

On the home screen, they should scroll down and select notifications -> it will show the recent appointment -> they should tap the check button to the right -> the reviews and tip screen will show, they follow the necessary steps -> and the transaction would be marked as complete

How do I get more clients?

Add your services. Create services to allow clients to book appointments. This will allow clients to discover and book you.

Add a profile picture and showcase your work. It’s easier for clients to identify with barbers and stylists  with real pictures that showcase their work. Upload more images and  receive more bookings from clients. Our growing community of clients will be able to discover and book with you immediately!

Does the shop owner need to approve usage?

At the moment, we are currently focused on providing each barber and stylist with  the opportunity to manage their clientele with an effective scheduling and payment systems.  

However, we recognize that some shops may operate differently. If your shop’s owner actively manages the barbershop, talk to them about Scizzrs to see if they are a good fit.

 

How do I find new clients?

Make sure to complete your profile by adding your address, hours, photos, services, and profile picture – then let us handle the rest. Clients will find you! Our growing community of clients will be able to discover and book with you immediately.

Barbers with clear, well lit photos from multiple angles showcasing a variety of hair textures get booked with the most. Be sure to have your existing clients leave you great reviews on the app to get noticed more.

Can my clients rate and review me?

Definitely! Once they’ve completed an appointment with you, they will have the ability to leave a rating, review and a tip. In fact, we highly recommend you encourage your clients to do so! Let your clients be your marketing team. People trust people, reviews are a great referral.

Do I have to confirm all appointments that get requested by clients?

No, you have the option to deny a request from a client

Can I prevent clients from booking with me last minute?

Yes, you can easily change your availability on the calendar to unavailable and also vary the proximity of your next appointment

Can I block off specific times or days for emergencies, vacation, or other reasons?

Absolutely! You can block off specific dates  for emergencies, vacation or for whatever reason you want

Do I receive appointment reminders?

Yes, we ensure that reminders are sent out to keep the barber & hairstylist apprised on their next session

Can I contact my clients using the app?

Yes, once the barber or hairstylist has accepted a request or an appointment, clients and barbers can communicate with our in app messaging feature to facilitate a better experience 

Will my clients see other barbers/hair stylists on the app?

Your existing clients will easily search and find you without seeing other barbers/ hair stylists. However new clients will typically find you based on a pool of barbers / hair stylists that are available within your area.

Can I see other barbers on the app and book appointments?

Yes you can easily find new barbers within your current location

Can I sell products through the app?

As of right now, no. However, stay tuned because features like this are coming very soon

Why can’t clients see my profile?

If you have any issues with clients seeing your profile please contact us at [email protected] and we will be sure to get the situation resolved

Account

What if I forgot my password?

You’ll notice a “Forgot Password” link on the login screen of the app. Once you submit the email address or phone number  associated with your account, we will email you a link to reset your password.

What if I forgot which email I signed up with?

Reach out to us at [email protected] We can look up your account using some additional information.

How can I delete my account?

We’re sad to see you go 🙁 but if you must, reach out to us at [email protected] Let us know what you didn’t like and we’ll send you on your wa

What if I accidentally signed up as a barber?

Email us at [email protected] with the email address you signed up with and we will change your account type for you.

What if I accidentally signed up as a client?

Email us at [email protected] with the email address you signed up with and we will change your account type for you.

Clients

Will I receive a reminder for my appointment?

Yes, we send you a notification to remind you when you have an appointment. There are 3 reminders sent out.

How do I mark a transaction as complete?

The client should receive a notification on the client app to accept the completed transactions 

On the home screen, they should scroll down and select notifications -> it will show the recent appointment -> they should tap the check button to the right -> the reviews and tip screen will show, they follow the necessary steps -> and the transaction would be marked as complete

Can I book appointments for myself and someone else?

Yes you can book an appointment for both yourself as well as someone else

What if I can't make it to my appointment?

If you are unable to make it to an appointment, feel free to reschedule or cancel an appointment

Do I have to download the app to book an appointment?

At the moment we are currently available on the IOS and android platforms which require you to download the scizzrs app.

What is expected of clients with the COVID 19

In these unfortunate times, we ask all clients to adhere strictly to the CDC guidelines to ensure the safety of  both parties.

Pricing

Is there a monthly fee?

No. we only take a 10% fee for our service 

Is Scizzrs Pro app free for barbers?

Yes scizzrs pro app is free to download and free to use. Barbers and hair stylists set their service and price for the clients. scizzrs takes a 10% of the service cost

Is scizzrs app free for clients?

The scizzrs app is free to download. To receive service, clients will need to pay for the service they receive. 

Scizzr PRO or Scizzrs, which one is right for me?

If you are receiving service (client) download the Scizzrs app. However, if you are a barber or hairstylist that is providing service, download the scizzrs pro app.

What happens if my payment fails?

If you payment fails, please contact us at [email protected] and we will be sure to assist with rectifying the situation

Book an appointment

Scizzrs is the fastest, most convenient way to get your haircut or your next greatest hairstyle. It’s simple, saves you time, and helps you find reputable, experienced stylists and barbers who will come to you. Your perfect haircut or hairstyle is only a download and a few clicks away.
Download the app to get started today!